One possible source of conflict between management and employees at ABC?

• A. Product design choices
• B. Pay, working conditions, safety standards, or demands on workers
• C. Marketing strategy disagreements
• D. Customer service policies

Answer: (B)

Disputes between management and employees often revolve around compensation and how work is carried out. When workers push for higher pay, better working conditions, stricter safety standards, or changes to demands placed on them, these issues directly affect their daily lives and long-term welfare. Management must balance these wants against costs, productivity, and profitability, so tension tends to arise naturally around pay, conditions, and safety. The other topics—product design choices, marketing strategy, and customer service policies—are more about the direction of the business rather than core daily welfare and working arrangements, so they’re less likely to be the root source of conflict with employees.